FAQ
Frequently Asked Questions
Orders & Shipping
How long does delivery take?
We process orders within 24–48 hours. Delivery across the UAE typically takes 2–5 business days depending on your location.
Do you offer free shipping?
Yes — we offer FREE shipping across the UAE on selected promotions and qualifying orders.
Can I track my order?
Absolutely. Once your order is shipped, you will receive a tracking number via email or WhatsApp so you can monitor your delivery in real time.
Do you ship internationally?
Currently, we primarily serve customers within the UAE. International shipping availability may vary depending on the product and destination.
Products & Usage
Are Zareya beauty devices safe for all skin types?
Yes. Our skincare devices are designed for most skin types and are made using skin-safe technology. However, if you have sensitive skin or a medical skin condition, we recommend consulting your dermatologist before use.
How often should I use the skincare devices?
Usage depends on the product. Most devices are recommended for 10–15 minutes per session, 3–5 times per week. Full instructions are included with every product.
When will I start seeing results?
Many customers notice improvements after a few uses, while more visible long-term results typically appear within 4–8 weeks of consistent use.
Are your products professional-grade?
Yes. Zareya focuses on professional-inspired beauty technology designed to bring salon-quality skincare experiences into your home.
Payments & Security
What payment methods do you accept?
We accept only COD
Is my payment information secure?
Absolutely. Your transactions are encrypted and processed through secure payment gateways to ensure maximum protection.
Returns & Refunds
What is your return policy?
We offer returns for eligible products within the specified return window after delivery. Products must be unused, in original packaging, and in resellable condition.
What if my item arrives damaged?
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll resolve the issue as quickly as possible.
Can I cancel my order?
Orders may be canceled before shipment. Once the order has been dispatched, cancellation may no longer be possible.
Support & Contact
How can I contact Zareya support?
You can contact our customer support team through our Contact Us page or via the official support channels listed on the website.
What are your customer support hours?
Our support team is available Monday to Saturday to assist you with orders, products, and general inquiries.
Why Choose Zareya?
At Zareya, we combine modern skincare technology with luxury self-care experiences. Our mission is to make professional beauty treatments accessible from the comfort of your home — helping you achieve healthier, radiant skin with confidence.